1. Website Purpose
Our website provides information about clinic services, treatments, consultation options, appointment booking, and selected product listings.
The website allows users to book online consultations or physical clinic visits by selecting a treatment, submitting personal and medical details, choosing an appointment slot, and completing payment where required.
2. Medical Disclaimer
The content available on this website is for general information and appointment booking purposes only. It should not be considered a substitute for professional medical advice, diagnosis, or treatment.
Final medical advice, diagnosis, treatment recommendation, or prescription can only be provided after consultation with the doctor or authorized medical professional.
If you have an emergency or serious medical condition, please contact emergency services or visit the nearest hospital immediately.
3. Booking Process
To book a consultation or clinic visit, you may be required to:
- Select a treatment or service
- Choose online consultation or physical clinic visit
- Provide personal details such as name, age, CNIC, email, phone number, and occupation
- Provide medical history, current concerns, previous treatment details, lifestyle information, and other relevant medical information
- Select an available appointment slot
- Complete payment where applicable
Your booking is confirmed only after successful payment and confirmation from our system or clinic team.
4. User Consent and Responsibility
By submitting a booking form, you confirm that:
- All information provided by you is accurate, complete, and true
- You are voluntarily sharing your personal and medical information with the clinic
- You consent to the storage and use of your information for appointment, consultation, medical record, payment, and clinic management purposes
- You understand that incomplete or incorrect information may affect your consultation or appointment
- You agree to attend the consultation or clinic visit at the selected time
If you are booking on behalf of another person, you confirm that you have permission to provide their personal and medical information.
5. Appointment Availability
Appointment slots are subject to availability. The clinic reserves the right to accept, reject, reschedule, or cancel appointments due to doctor availability, technical issues, incorrect information, emergency situations, or other operational reasons.
If the clinic needs to reschedule your appointment, we will try to contact you using the phone number or email address provided during booking.
6. Online Consultation
For online consultations, you are responsible for ensuring that you have a stable internet connection, working device, and access to the required communication platform, such as Zoom, Google Meet, WhatsApp, phone call, or any other platform used by the clinic.
If you miss your online consultation due to your own unavailability, internet issues, incorrect contact information, or late joining, the booking may be treated as completed or missed, and a refund may not be provided.
7. Physical Clinic Visit
For physical clinic visits, you are responsible for arriving at the clinic on time. Late arrival may result in delay, rescheduling, or cancellation depending on doctor availability and clinic schedule.
The clinic may ask you to provide identification or booking confirmation at the time of visit.
8. Payments
Payments made through the website are processed through the JazzCash payment gateway.
You agree to provide accurate payment information and complete the payment process properly. The clinic is not responsible for failed transactions caused by incorrect details, insufficient balance, JazzCash service downtime, banking issues, or network problems.
A booking is not considered confirmed unless payment is successfully received and verified through JazzCash.
9. Product Listings
Our website may display skincare, haircare, or related products for informational, recommendation, referral, or purchase purposes.
Some product links may redirect you to third-party websites. We do not control third-party websites and are not responsible for their products, pricing, availability, delivery, refund policy, privacy practices, or terms.
Before purchasing any product, you should read the product details, ingredients, usage instructions, warnings, and seller policies.
10. Treatment Results
Medical, dermatology, skin, hair, and aesthetic treatment results may vary from person to person. No guaranteed result is promised through the website, consultation, or treatment information.
Any treatment recommendation depends on the doctor's assessment, your medical condition, skin type, history, and suitability.
11. Cancellation, Rescheduling, and Refunds
Cancellation, rescheduling, and refunds are handled according to our Refund and Cancellation Policy available on the website.
By making a booking, you agree to our Refund and Cancellation Policy.
12. Website Use
You agree not to misuse the website, submit false information, attempt unauthorized access, damage the website, interfere with payment processing, copy website content without permission, or use the website for unlawful purposes.
We reserve the right to block access, cancel bookings, or take necessary action if misuse is detected.
13. Limitation of Liability
Dr. Zakia Healthcare will make reasonable efforts to provide accurate information and reliable booking services. However, we are not responsible for losses or issues caused by technical errors, internet problems, JazzCash payment processing failures, incorrect user information, missed appointments, or circumstances beyond our control.
14. Changes to Terms
We may update these Terms and Conditions at any time. Updated terms will be posted on this page. Continued use of the website after changes means you accept the updated Terms.
15. Contact Us
If you have any questions about these Terms and Conditions, please contact us through the contact details provided on our website.