1. Information We Collect
When you book a consultation or appointment through our website, we may collect the following information:
- First name and last name
- Age
- CNIC number
- Email address
- Phone number
- Occupation
- Selected treatment or service
- Booking type, such as online consultation or physical clinic visit
- Appointment date and time slot
- Medical history, medical records, current concerns, symptoms, lifestyle details, daily routine, previous treatments, and other health-related information you provide through the medical form
- Payment status and transaction-related information
2. Why We Collect Your Information
We collect your personal and medical information for the following purposes:
- To create and manage your consultation or clinic appointment
- To help the doctor or clinic team understand your concern before consultation
- To maintain patient records for appointment management and follow-up
- To contact you regarding your booking, consultation, payment, or clinic updates
- To verify your identity where required
- To process online payments through JazzCash
- To improve our services, patient experience, and clinic operations
- To comply with applicable legal, regulatory, medical, or administrative requirements
By submitting the booking form, you confirm that the information provided by you is accurate and that you consent to the collection, storage, and use of your information for consultation, appointment, medical record, and clinic management purposes.
3. Medical Information and Patient Records
Because our website is used for medical consultation and appointment booking, we may ask you to provide health-related information. This may include your medical history, current skin or hair concerns, previous treatments, lifestyle details, and other relevant information.
This information is used only to help the clinic team assess your case, manage your appointment, and provide appropriate consultation guidance. Your medical information may be stored in our secure admin panel so that the clinic can manage your booking, review your case, and maintain consultation records.
4. Payment Information
Payments made through our website are processed through JazzCash.
We do not store your full card details, account PIN, or sensitive banking credentials on our website. Payment information is handled by JazzCash according to its own security and privacy practices.
We may store payment status, transaction reference, booking amount, and related payment confirmation details for appointment and record-keeping purposes.
5. How We Store and Protect Your Information
We take reasonable technical and administrative measures to protect your personal and medical information from unauthorized access, misuse, loss, or disclosure.
Your booking and patient details may be stored in our website database and admin panel, accessible only to authorized clinic staff or technical team members who need access for appointment management, support, maintenance, or service delivery.
However, no online system can be guaranteed to be completely secure. By using our website, you understand and accept the risks associated with submitting information online.
6. Sharing of Information
We do not sell or rent your personal or medical information to third parties.
We may share your information only in the following cases:
- With doctors, clinic staff, or authorized team members for consultation and appointment management
- With JazzCash for payment processing
- With technical service providers who help operate, maintain, or secure our website
- If required by law, regulation, court order, government authority, or medical/legal obligation
- To protect the rights, safety, or security of the clinic, patients, website, or others
7. Product Listings and External Links
Our website may display skincare, haircare, or related products. Some products may redirect you to third-party websites or original product pages.
If you click on an external product link, you may be taken to another website. We are not responsible for the privacy practices, content, policies, or services of third-party websites. You should review their privacy policy before sharing any information with them.
8. Accuracy of Information
You are responsible for providing accurate, complete, and updated information during booking. Incorrect personal details, medical information, contact information, or appointment details may affect your consultation, booking confirmation, or clinic communication.
9. Data Retention
We may keep your personal, booking, payment, and medical information for as long as necessary to manage appointments, maintain patient records, provide follow-up support, resolve disputes, comply with legal requirements, and improve our clinic services.
10. Your Rights and Requests
You may contact us if you want to request correction, update, or review of your personal information. We may ask for identity verification before processing such requests.
Some information may need to be retained for medical, legal, administrative, or payment record purposes.
11. Consent
By using our website and submitting a consultation or appointment booking form, you confirm that:
- You have read and understood this Privacy Policy
- You voluntarily provide your personal and medical information
- You allow Dr. Zakia Healthcare to store and use your information for consultation, booking, patient record, payment, and clinic management purposes
- You understand that your information may be stored in the clinic admin panel and accessed by authorized staff for service delivery
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our website after changes means you accept the updated Privacy Policy.
13. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us through the contact details provided on our website.